Privacy Policy

1. Introduction

At Thrive Therapy, we value your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our counseling, therapy, and mental wellness services. We comply with U.S. privacy regulations, HIPAA requirements, and international standards such as the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect both personal and health-related data, including:

• Information you provide directly: your name, phone number, email, medical history, and mental health intake forms.

• Automatically collected data: IP address, browser type, device information, and website usage via cookies and analytics.

3. How We Use Your Information

Your data may be used to:

• Deliver professional therapy and counseling services

• Respond to appointment requests and patient inquiries

• Improve our website, resources, and mental health programs

• Meet legal, medical, and regulatory requirements

4. Legal Basis for Processing (GDPR)

If you are located in the EEA, we process your data under lawful bases such as:

• Your explicit consent

• Performance of a contract (therapy or counseling sessions)

• Compliance with healthcare and legal obligations

• Legitimate interests in supporting patient well-being

5. Sharing of Information

• No SMS or mobile data will be shared with third parties for marketing purposes.

• By providing your phone number, you agree to receive appointment confirmations and therapy reminders via SMS. Standard rates may apply. Reply HELP for assistance or STOP to opt out.

• We may also contact you via email, phone, or secure messaging tools.

6. Data Retention

We retain personal and health data only for as long as necessary to provide therapy and comply with healthcare regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate or outdated data

• Request deletion of your records

• Restrict or object to processing

• Request secure transfer (data portability)

8. Cookies and Tracking Technologies

We use cookies and tracking tools to improve website functionality, personalize therapy resources, and understand site usage. You may control cookie settings in your browser.

9. Data Security

Thrive Therapy uses advanced security measures and HIPAA-compliant safeguards to protect patient confidentiality and prevent unauthorized access.

10. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. Updates will be posted with a new effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: WeCare@ThriveTherapyNY.us
Address: 666 3rd Ave, Ste 600, New York,NY 10017